'Email has become the new snail mail'

In this article she states that the shift from email to IM is creeping into the workplace communication.  I can completely agree with her on that. I've been with my current employer for 10years and I can remember when email was our main source of communication. Although we still use email we have a new application on our systems called QLink. This is an Instant Messenger system that is now our main form of communication.  I admit it's easier and a lot faster than email. I doubt we will ever stop using email because like the article mentions it's an excellent way to keep records and send mass emails.  But I must admit I'm excited to see what happens in the next 10years.